Privacy and compliance

Dynamicweb Privacy Policy - we protect your data!

Privacy Policy

 

When you use Dynamicweb, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important, not only to ensure the safety of your personal data, but also to ensure you that Dynamicweb is compliant with the General Data Protection Regulation (GDPR) that will be enforced starting May 25th, 2018.

This Privacy Policy applies to the following domains:

https://dynamicweb.com || https://www.dynamicweb.dk || https://www.dynamicweb.nl || https://www.dynamicweb.no || https://dynamicweb.se || 
http://dynamicweb.ro || https://doc.dynamicweb.com

1. Personal Information - What we collect and why

 

We offer certain site features, services, applications, and tools that are available only through the use of the following tracking technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. 

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us.

This website collects and uses personal information for the following reasons:


1.1. Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 2 below).

GA makes use of cookies, details of which can be found on Google's developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Learn more about Google Analytics.


1.2. Google Tag Manager
We are constantly trying to improve the customer experience on our website by providing visitors with more personalized and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM). 

GTM is a little snippet of code that helps us track user behavior across our sites and then pushes the data to our Google Analytics account. Then, all the data is perfectly organized and ready for us to assess and review for potential site improvements and remarketing campaigns. 

We consider Google to be a third party data processor (see section 2 below).

Learn more about Google Tag Manager.


1.3. Albacross
We obtain your consent to the processing of personal data on the behalf of Albacross Nordic AB (“Albacross”).

Information collected from cookies set in your device that qualify as personal data will be processed by Albacross, a company offering lead identification and ad targeting services with offices in Stockholm and Krakow. Please see below for full contact details. 

The purpose for the processing of the personal data is that it enables Albacross to improve a service rendered to us and our website (e.g “Lead Generation” service), by adding data to their database about companies. 

The data that is collected and used by Albacross to achieve this purpose is information about the IP-address from which you visited our website, and technical information that enables Albacross to tell apart different visitors from the same IP-address. Albacross stores the domain from form input  in order to correlate the IP-address with your employer. 

For the full information about our processing of personal information, please see our full Privacy Policy.

You may at any time withdraw your consent to this processing. Such withdrawal may be made either by contacting us, or by contacting Albacross directly. 

Albacross Nordic AB
Companyreg. no 556942-7338
Kungsgatan 26 
111 35 Stockholm, Sweden 
www.albacross.com - contact@albacross.com 


1.4. Contact and download forms
Should you choose to use the contact form, download gated content or sign up for events, then your information will be stored in our Dynamicweb backend and collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

The information contained in the email will automatically be transfered onwards to our Dynamics 365 CRM system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact. 

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted from our Dynamicweb backend database. 


1.5. Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to SendGrid who provide us with email marketing services. We consider SendGrid to be a third party data processor. In addition to SendGrid, your email will also be stored in our Dynamicweb backend database and in our Dynamics 365 CRM system.

You can always opt-out by using the unsubscribe link contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Your email address and email click history will remain within our own - and in SendGrid's database for as long as we continue to use SendGrids’s services for email marketing.

While your email address remains within our own - and in the SendGrid database, you will receive periodic (approximately three times a month) newsletter-style emails from us. Our newsletters will keep you posted on Dynamicweb's latest product announcements, software updates, and upcoming events.

If you want your personal data 'erased' from our databases, then download and fill out the data removal form step-by-step and send it to us by mail. 

We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases). 

Be aware that all the email logs in SendGrid are kept in their database for 30 days before being fully deleted. 


1.6. LogMeIn (GoToWebinar)
To conduct webinars online and to maintain and track user registration, Dynamicweb use the LogMeIn software called 'GoToWebinar'. When signing up for a webinar, your data will automatically be stored in our GoToWebinar account and manually transferred to our Microsoft Dynamics 365 CRM system.

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted from our Dynamicweb backend database.


1.7. Website cookies
We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Dynamicweb cookies: 

Cookie nameSourceDurationDescription
Dynamicweb.SessionVisitorDynamicwebSessionStore a unique id for this visit to identify pageviews in same visit
DynamicwebDynamicweb1 yearStores a unique id for this browser to identify visits from same users
CookieConsentDynamicweb1 yearStores the user's cookie consent state for the current domain

We make use of analytic cookies to analyse how our visitors use our website and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise.

The information collected by these cookies is not associated with your personal information by us or by our contractors. The following Google Analytics, other third party provider cookies and our own cookies are used.

Analytics cookies:

Cookie nameSourceDurationDescription
nQ_visitIdAlbacrossSessionA unique identifier of a visit
nQ_cookieIdAlbacrossSessionA unique identifier of a cookie
leady_session_idAlbacrossSessionStores a unique identifier
e.gifAlbacrossSessionUsed for differentiating multiple users with identical IP address
frFacebook3 monthsUsed to deliver advertisement products from third party advertisers
trFacebookSessionTo track how visitors take action on ads and which led to a conversion
_gat_UA-45221008-1Google AnalyticsSessionUsed to throttle request rate in Google Analytics
_gidGoogle Analytics1 dayUsed to distinguish users in Google Analytics
_gaGoogle Analytics2 yearsUsed to distinguish users in Google Analytcis
ads/ga-audiencesGoogle AnalyticsSessionUsed to re-engage visitors based on the visitor's online behaviour across websites
langLinkedInSessionRemembers the user's selected language version of a website
langLinkedInSessionSet by LinkedIn when a web page contains an embedded "Follow us" panel
bcookieLinkedIn2 yearsUsed for tracking the use of embedded services
bscookieLinkedIn2 yearsUsed for tracking the use of embedded services
BizoIDLinkedIn29 daysAnalysis for LinkedIn campaign
BizoUserMatchHistoryLinkedIn29 daysAnalysis for LinkedIn campaign
lidcLinkedInSessionUsed for tracking the use of embedded services
ASP.NET_SessionIdMicrosoftSessionStore a unique identifier for your session
vuidVimeo2 yearsCollects data on the user's website visits and page views

For more information - see the Dynamicweb cookie policy.


1.8. Login
If you posses a login for our DOC site, we automatically collect and store data related to any input or submission you provide on the site - including posts on the Forum, Downloads, signups for Training and Certification or Ordering. All data, including login credentials are stored in our Dynamicweb backend and Dynamics 365 CRM system.

When signed in to our DOC site, we automatically store and protect the content you provide by use of our services – including the Forum, Downloads, signup for Training and Certification and Ordering. 

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted from our Dynamicweb backend database. 

See section 3. below to learn more about how we store your information and how long it remains in our databases. 

2. Our Third Party Data Processors

 

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection Regulation 2018 (GDPR).

 

3. Job applications

 

All Dynamicweb job applications, both solicited and unsolicited, are reffered to job@dynamicweb.dk, which is a shared mailbox monitored by our team leaders. 

The job applications stored in the mailbox are manually devided into different folders, one for each job vacancy, and are kept until the job opening has been filled after which the entire folder is deleted.

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted from our Dynamicweb backend database.

You can always contact us, if you want your personal data 'erased' from our databases (see Section 7). We will respond without undue delay (and in any event within one month, although this can be extended in difficult cases).

4. How Long do We Store Your Information

 

We will retain your personal information for the period necessary to fulfill the purposes outlined on our 'Consent page'. The purposes include - keeping you up-to-date on new platform releases, white papers, blogs and other inspirational webinars and events. 

You can always contact us, if you want your personal data 'erased' from our databases (see Section 7). We will respond without undue delay (and in any event within one month, although this can be extended in difficult cases).

 

DataHow long we store the data?
Newsletter signupData is kept as long as the user don’t opt-out of our newsletters by unsubscribing or requesting data removal. All our registered user information is subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted.
Job applicationsAll data is kept until the job opening has been filled after which the entire folder is deleted. The job mailbox is subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted.
Contact forms Downloads
LogMeIn
Login to DOC site
All data obtained from any website or Third Party Data Processors will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted.

5. Data Breaches

 

Dynamicweb will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

6. Data Controller

 

The data controller of this website is: Dynamicweb Software, a DK Private limited Company with company number (CVR): 30205146 whose registered office is:

Dynamicweb Software A/S
Bjørnholms Allé 30
DK - 8260 Viby J
+45 70 25 20 90
info@dynamicweb.com 
www.dynamicweb.com

7. Right to Access and To Be Forgotten

 

Please contact us, if you want to request access to your personal information stored in our databases. We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases).

When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you.

If you want your personal data 'erased' from our databases, then download and fill out the data removal form step-by-step and send it to us by mail. 

Dynamicweb Software A/S
Bjørnholms Allé 30
DK - 8260 Viby J
+45 70 25 20 90

8. Privacy Questions

 

If you have any questions or concerns about the Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us:

Dynamicweb Software A/S
Bjørnholms Allé 30
DK - 8260 Viby J
+45 70 25 20 90
info@dynamicweb.com 
www.dynamicweb.com

When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you.

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