Dynamicweb strengthens its support unit with the new Dynamicweb Care department

Dynamicweb is strengthening its support and service offerings with its new Dynamicweb Care department and hiring a new Director, Rasmus Damgaard, giving both Dynamicweb partners and customers the best possible service and support experience
Written by Dynamicweb on 21.03.2022, 13:00
Dynamicweb strengthens its support unit with the new Dynamicweb Care department

Dynamicweb Care becomes a reality on April 4th and is a consolidation of two support departments. This enables more capabilities to support Dynamicweb customers and partners on all matters related to Dynamicweb.

Dynamicweb is experiencing accelerated growth and to keep pace on the growth path, Dynamicweb is implementing a new ticket system to manage all issues, questions and/or requests. Additionally, Dynamicweb keeps its Developer Forum, where all certified Dynamicweb developers can respond directly and help each other in the Dynamicweb community. 

With the implementation of the Dynamicweb Care unit, Dynamicweb confirms a new key hire to drive this business area. Rasmus Damgaard is the new Director for Dynamicweb Care, and he will be committed to providing Dynamicweb customers with the right service at the right time. Dynamicweb Care is cooperating closely with the Dynamicweb Cloud Operations team which is led by Claus Glavind.

Dynamicweb is committed to simplifying the support and service process and to handling each issue and request with great care. Giving both Dynamicweb partners and customers the best possible service and support experience.

About Dynamicweb
Dynamicweb offers a cloud-based eCommerce Suite. It enables customers to deliver better digital customer experiences and to scale eCommerce success through our Content Management, Digital Marketing, eCommerce, and Product Information Management solutions

Dynamicweb’s 300+ partners, 150+ employees in offices all around the globe are proud to support well over 4,000 brands, which includes leading brands like Lego Wear, Vredestein, Unilever, Winnebago, L’Oréal, Flying Tiger, Toyota, Europcar, and Skanska. Built on Dynamicweb, these customers are empowered to gain lifelong customer relationships, increase revenue, and grow their brands.